The staff is very friendly and attentive. Especially John and Neha. My husband and I have been many times and have felt welcomed every time. The food is consistently fantastic. There are no bad choices on the menu. It is our go to place for burgers. Try it...you won't be disappointed.

Really like the place! Great atmosphere! Service was awesome! Fries are over the top! I had the BT special. At first bite, it was very juicy and moist! My second bite, I got the cheeses, bacon and onion! The flavor was awesome! I don't mind paying more for a good burger! Overall 5 stars.

The Burger Theory in Newport News and the burgers (are) amazing!!! I had the Chicken Wine burger and it just melted in my mouth. My sons had the triple burgers and they were in heaven! Our service was incredible. My family and I will definitely be back! Everyone needs to check this place out!!!